Quality Management MCQs

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Quality management is concerned with controlling activities with the aim of ensuring that products or services are fit for their purpose, and meet
Quality Management MCQs

Quality Management MCQs

Quality management is concerned with controlling activities with the aim of ensuring that products or services are fit for their purpose, and meet specifications. Quality management encompasses quality assurance and quality control. Here on MCQs.club we have prepared easy Multiple-Choice Questions (MCQs) on Quality Management System (QMS) that covers quality management process, its types, ISO quality standards, quality control system, steps and implementation, strategic, enterprise and product quality management. These MCQs are helpful for Business Management, Accountancy and Competitive exams.

  1. QUALITY is ‘the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs’
    1. True
    2. False
  1. QUALITY MANAGEMENT –:
    1. is concerned with controlling activities with the aim of ensuring that products or services are fit for their purpose, and meet specifications. Quality management encompasses quality assurance and quality control.
    2. focuses on the way a product or service is produced. Procedures and standards are devised with the aim of ensuring defects are eliminated (or at least minimized) during the development/production process.
    3. is concerned with checking and reviewing work that has been done. Quality control therefore has a narrower focus than quality assurance.
    4. None
  1. QUALITY ASSURANCE –:
    1. is concerned with controlling activities with the aim of ensuring that products or services are fit for their purpose, and meet specifications. Quality management encompasses quality assurance and quality control.
    2. focuses on the way a product or service is produced. Procedures and standards are devised with the aim of ensuring defects are eliminated (or at least minimized) during the development/production process.
    3. is concerned with checking and reviewing work that has been done. Quality control therefore has a narrower focus than quality assurance.
    4. None
  1. QUALITY CONTROL –:
    1. is concerned with controlling activities with the aim of ensuring that products or services are fit for their purpose, and meet specifications. Quality management encompasses quality assurance and quality control.
    2. focuses on the way a product or service is produced. Procedures and standards are devised with the aim of ensuring defects are eliminated (or at least minimized) during the development/production process.
    3. is concerned with checking and reviewing work that has been done. Quality control therefore has a narrower focus than quality assurance.
    4. None
  1. Which of the following is correct with regard to quality management?
    1. Commitment – A commitment to quality is required from top management down to the most junior level employees.
    2. Competence – Employees must ‘know what they are doing’. Training is important.
    3. Communication – The need for quality, and the benefits of quality, must be communicated throughout the organization.
    4. Continuous improvement – Quality involves always looking to ‘raise the bar’.
    5. All of the above are correct
  1. ‘Quality’ usually meant quality control – which meant inspection. Inspection was usually carried out at:
    1. Receiving inspection
    2. Floor or process inspection
    3. Final inspection or testing
    4. All of the above
  1. Which of the following statement is correct with regard to inspection?
    1. The inspection process itself does not add value. If it could be guaranteed that no defective items were produced there would be no need for a separate inspection function.
    2. The inspection function itself involves requires resources, both people and facilities.
    3. The production of substandard products is a waste of materials, machine time, human efforts, and overheads.
    4. The production of defects is not compatible with newer production techniques such as just-in-time – there is no time for inspection.
    5. Working capital is tied up in inventory which cannot be sold.
    6. In a service industry, damage will have been done to customer relations before inspection takes place.
      1. All of the above
      2. (I) (III) (VI) only
      3. (II) and (VI) only
      4. None

  1. Quality control involves establishing standards of quality for a product or service, implementing procedures that are expected to produce products of the required standard in most cases and monitoring output to ensure sub-standard output is rejected or corrected.
    1. The above statement is correct
    2. The above statement is incorrect
  1. Which of the following is correct with regard to quality assurance?
    1. The term ‘quality assurance’ is used where a supplier guarantees the quality of goods or services they supply.
    2. Quality assurance programmes usually involve a close relationship between supplier and customer, which may extend to allowing customer representatives to view and/or monitor production procedures.
    3. Quality assurance emphasises the processes and procedures used to produce a product or service – the logic being that if these are tightly controlled and monitored the resulting product and service will be high quality
    4. As quality has been ‘built-in’, the need for inspection after production should be eliminated.
    5. All of the above
  1. Any quality management system should involve the certain activities. Identify such activities:
    1. Plan. Establish: (a) Standards of quality for a product or service (b) Procedures or production methods that ought to ensure that these required standards of quality are met.
    2. Devise suitable instruments and techniques to monitor actual quality.
    3. Compare actual quality with planned quality using quality measures.
    4. Take control action when actual quality falls below standard. Quality auditing involves a systematic inspection to establish whether quality objectives are being met. 
    5. Review the plan and standards to ensure continuous improvement.
      1. All of the above
      2. (I) (III) and (IV) only
      3. (I) and (III) only
      4. None
  1. A number of methods of measuring quality have been developed, including:
    1. SERVQUAL,
    2. The balanced scorecard
    3. Value for money audits.
    4. All of the above
  1. SERQUAL – It is primarily concerned with measuring the gap between a customer’s preconceived expectations and the actual experience they receive.
    1. True
    2. False
  1. SERQUAL method is also now known as RATER.
    1. True
    2. False
  1. RATER stands for –:
    • Reliability – Employee ability to perform the service dependably and accurately
    • Assurance – Employee ability to inspire confidence and trust in the customer
    • Tangibles – The tangible environment, for example facilities, equipment and staff appearance
    • Empathy – The extent to which a caring, personal service is provided
    • Responsiveness – Employee willingness to help and respond to customer requests
      1. False
      2. True

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