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Forms of business communication MCQs

Forms of business communication include Non-verbal communication, Written communication, Visual communication, Verbal communication.

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Forms of business communication MCQs

Forms of business communication include Non-verbal communication, Written communication, Visual communication, Verbal communication. Here on MCQs.club we have prepared easy Multiple-Choice Questions (MCQs) on forms of business communication mcqs that include forms of written business communications MCQs, visual communication MCQs, Face to face communication MCQs, MCQs on Types of listener. Our prepared MCQs are helpful for Business management exams, Professional exams and competitive exams.

Forms of business communication include:

1. Non-verbal communication
2. Written communication
3. Visual communication
4. Verbal communication
5. All of the above

Non-verbal communication –

1. Non-verbal communication refers to the process of communication that facilitates sending and receiving silent and wordless cues between people.
2. Non-verbal communications convey a message from or about the person giving them.
3. Both A&B
4. None

Non-verbal communication is an effective business communication tool as it can be used to give a message when used effectively. Examples, include:

1. Creating a particular impression – smile, firm handshake, punctuality, smart dress.
2. Reinforcing spoken message indicating seriousness, interest and engagement – e.g. an emphatic gesture, sparkling eyes, disapproving frown.
3. Providing feedback – applause, fidgeting, yawn.
4. All of the above

Key Features of non-verbal messages are:

1. 1. These are silent messages and do not use words.
  2. Non-verbal communication takes place at every level and in all age groups.
  3. Verbal communication has restrictions in terms of reach whereas non-verbal communication has no such boundaries.
  4. It depends heavily upon the power of observation.

1. All of the above
2. (II) and (III) only
3. (III)
4. None

Forms of non-verbal communication include:

1. Facial expressions, Body posture, Gestures
2. Personal appearance, Eye contact, Movement and stillness
3. Silence and sound, Personal space
4. All of the above

A person to have quality communication skills must possess the knowledge of non-verbal communication. Non-verbal communication helps us communicate the feelings and emotions behind the words spoken.

1. The above statement is correct
2. The above statement is incorrect

Functions of Non-verbal behavior include:

1. As a means to persuade or control others
2. To clarify things, to stress and to complement
3. Non-verbal cues can also be used to substitute verbal expression
4. All of the above

Written communication involves the sender communicating a specific message to the receiver.

1. True
2. False

There are numerous reasons why work colleagues communicate, such as:

1. To ascertain if ideas are understood and valued
2. To share and obtain information
3. To demonstrate competence and trust
4. To show respect and build rapport
5. All of the above

The reasons for using written communication are:

1. To help the reader remember complex information
2. To communicate with a busy person at their convenience
3. To encourage the reader to retain our message for reference in the future
4. To retain a record of what we said (called an ‘audit trail’)
5. All of the above

The key elements of written messages that you must consider are:

1. The message
2. The writer
3. The reader
4. All of the above

Which of the following points must be considered when constructing the written communication?

1. Imagine that you were speaking to the reader – would you use the same words?
2. Challenge every sentence as you write it and ask yourself the question: “What am I really trying to say?”
3. Both A&B
4. None

Which of the following are the different forms of written business communications that are commonly used in organisations?

1. Sales letter, Order letter, Complaint letter
2. Adjustment letter, Follow-up letter, Cover letter
3. Memorandum, Agenda, Minutes
4. All of the above

Visual communication –

1. The process of sending and receiving messages with the help of displaying information visually
2. The ability to construct meaning from visual images.
3. Both A&B
4. None

The examples of graphic forms are:

1. Outline charts, Pie charts, Tables
2. Bar graphs, Line graphs, Area graphs
3. Both A&B
4. None

Guidelines for effective visual aids include:

1. 1. The aid should be relevant and must be placed where the related material is being discussed upon.
  2. Keep your visual aid as simple as you can.
  3. Emphasise effectively by using unlimited variety of visual techniques available.
  4. Visuals should be clear and easy to assimilate, moreover colours should also work well together.
  5. Visuals should be large enough so that they can be read anywhere in the room.

1. All of the above
2. (I) and (IV) only
3. (IV) and (V) only
4. None

Practical uses of visual communication can be seen in:

1. Advertising, Promotions, Product placement
2. Endorsements, Sales promotion
3. Public relations, Trade shows
4. All of the above

Advantages of visual communication include:

1. 1. It can be considered a very fast way to communicate the message.
  2. It rises above the language barriers.
  3. It grabs attention.
  4. People tend to remember what they see more than what they hear merely.
  5. When visuals are used to communicate a message, people feel more involved and connected.

1. (IV) and (V) only
2. (III) (IV) and (V) only
3. All of the above
4. None

Disadvantages of visual communication include:

1. It is found imprecise to convey complex ideas to the audiences.
2. It may be very costly as high-quality images and graphics might require you to arrange additional resources thereby increasing overall cost.
3. Poorly designed visuals can be extremely detracting.
4. Making charts and using statistical data can call for enough of your time.
5. All of the above

Oral Communication –

1. Refers to the communication where individuals converse with each other.
2. It is any type of communication that makes use of spoken words.
3. It can be a direct face to face communication or may involve a conversation made using mechanical devices.
4. All of the above

Features of oral communication include:

1. It involves expressing idea, providing information and influencing others using spoken words.
2. It can include non-verbal cues as well.
3. It is a critical success factor in private and professional life.
4. It depends heavily upon the receptivity and observation skills of the listener.
5. All of the above

Advantages of oral communication include:

1. 1. Oral communication offers high level of understanding and transparency.
  2. It offers spontaneous feedback and helps making quick decisions.
  3. It is not only convenient and time saving but saves money and extra efforts as well.
  4. For conflict resolution, it is best to have them spoken and put to an end by talking them over.
  5. Team work necessitates oral communication.
  6. It encourages employees’ morale.
  7. It can be used as the best tool to communicate private and confidential matters.

1. All of the above
2. (I) and (IV) only
3. (I) (IV) and (VII) only
4. None

Disadvantages of oral communication include:

1. In case of meetings, long speeches consume lot of time and remain unproductive mostly.
2. It calls for attentive and receptive listeners with sound observations skills otherwise messages can either go unheard or misunderstood.
3. Oral communication is not very much appreciated as a legal record.
4. All of the above

The broad categories of Oral communication are:

1. Face to face conversation
2. Conversations using mechanical devices e.g. telephonic conversation
3. Both A&B
4. None

Face to face communication refers to the exchange of information, thoughts and feelings, where the participants are physically present during the conduct of communication process.

1. True
2. False

The types of Face to face communication include:

1. Interviews, Meeting
2. Grapevine, Negotiations
3. Both A&B
4. None

Interviews –

1. Can be regarded as a formal talk between two people/parties
2. Do not follow formal lines of hierarchy and is not controlled by the management.
3. Is a process in which there are at least two parties and each party needs the involvement of the other to reach a desired outcome
4. Is said to be a gathering of two or more people where purposeful discussion takes place on certain matter.
5. All of the above

Grapevine –

1. Can be regarded as a formal talk between two people/parties
2. Do not follow formal lines of hierarchy and is not controlled by the management.
3. Is a process in which there are at least two parties and each party needs the involvement of the other to reach a desired outcome.
4. Is said to be a gathering of two or more people where purposeful discussion takes place on certain matter.
5. All of the above

Negotiations –

1. Can be regarded as a formal talk between two people/parties
2. Do not follow formal lines of hierarchy and is not controlled by the management.
3. Is a process in which there are at least two parties and each party needs the involvement of the other to reach a desired outcome.
4. Is said to be a gathering of two or more people where purposeful discussion takes place on certain matter.
5. All of the above

Meeting –

1. Can be regarded as a formal talk between two people/parties
2. Do not follow formal lines of hierarchy and is not controlled by the management.
3. Is a process in which there are at least two parties and each party needs the involvement of the other to reach a desired outcome.
4. Is said to be a gathering of two or more people where purposeful discussion takes place on certain matter.
5. All of the above

Purpose of interviews include:

1. for getting a job
2. to communicate the organisation’s norms and job requirements to the newly inducted employee
3. employer might interview bright and competent employee in the context of some existing problem to gain his/her responses
4. the employee might be interviewed in order to evaluate his/her job performance and discuss his/her strengths and weaknesses.
5. All of the above

The various stages of the negotiation process are:

1. 1. Preparation and Planning: This includes understanding the nature of the conflict and perceptions of the parties to the conflict.
  2. Definition of Ground Rules: This includes agreement on procedures for conducting the negotiations.
  3. Clarification and Justification
  4. Bargaining and Problem Solving
  5. Closure and Agreement

1. All of the above
2. (I) and (II) only
3. (III) (IV) and (V) only
4. None

Meetings could either be formal group meetings or informal group meetings.

1. False
2. True

Types of meetings include:

1. Informational meetings
2. Suggested solution meetings
3. Problem-solving meetings
4. All of the above

Speeches and Presentations/Lectures –

1. is defined as the formal talk delivered by the speaker through spoken words.
2. is delivered in front of people who have gathered at a place to hear the speaker
3. a good speech is clear, concise, people oriented, interesting and on target.
4. All of the above

Identify which of the following steps can help delivering powerful speeches and presentations.

1. 1. Know clearly what’s the purpose behind the speech/presentation.
  2. Know who your audiences are before you create the presentation.
  3. Focus on the central and core idea of the presentation.
  4. Identify your key area that you need to discuss.
  5. Create an opening that is attention-grabbing.
  6. Create a powerful ending.
  7. Rehearse before you face your audiences.
  8. Reflect back and see if something needs to be edited.
  9. Deliver it in front of live audience, get the feedback and improve for future.

1. All of the above
2. (VII) (VIII) and (IX) only
3. (I) and (II) and (IV) only
4. None

The merits of Telephone conversations are:

1. Barriers are eliminated between persons who are physically not present in a communication process.
2. Quick feedback can be obtained.
3. Long distances do not matter anymore.
4. All of the above

The demerits of Telephone conversations are:

1. Long discussions are not possible.
2. It can prove to be a relatively expensive way to communicate when meant for long distances.
3. Technical problem can cost the communication process really badly.
4. Phone calls at odd times are very disturbing.
5. All of the above

Listening –

1. Is a key component of the interactive communication process.
2. Describes the ability to accurately receive messages.
3. In the absence of good listening skills, the potential for misunderstanding messages increases substantially.
4. All of the above

Good listening skills can lead to significant benefits for both individuals and employers.

1. True
2. False

Types of listener are:

1. Results-oriented
2. Information-oriented
3. People-focused
4. All of the above

Results-oriented listener –

1. Typically, low on patience, these listeners are focused on achieving their goals as quickly and efficiently as possible
2. These listeners like to build a full picture, collect and consolidate all relevant information in order to make the right decision.
3. The priority of this type of listener is not the business outcome or a technical solution, but rather a focus on supporting the speaker and being attentive to their feelings and needs.
4. None

Information-oriented Listener –

1. Typically, low on patience, these listeners are focused on achieving their goals as quickly and efficiently as possible
2. These listeners like to build a full picture, collect and consolidate all relevant information in order to make the right decision.
3. The priority of this type of listener is not the business outcome or a technical solution, but rather a focus on supporting the speaker and being attentive to their feelings and needs.
4. None

People-focused listener –

1. Typically, low on patience, these listeners are focused on achieving their goals as quickly and efficiently as possible
2. These listeners like to build a full picture, collect and consolidate all relevant information in order to make the right decision.
3. The priority of this type of listener is not the business outcome or a technical solution, but rather a focus on supporting the speaker and being attentive to their feelings and needs.
4. None

At a micro level, the more immediate reasons we listen are:

1. 1. for enjoyment
  2. to empathise
  3. to ascertain if our ideas are understood and valued
  4. to learn – e.g. to monitor the speaker’s style to achieve improved communication
  5. to obtain information to complete a task
  6. to understand something – e.g. something technical, how something works, the reason for an increase in profit, or simply to understand the mind-set of the other person
  7. to demonstrate competence and trust
  8. to show respect and build rapport

1. (VI) (VII) and (VIII) only
2. (I) (II) and (III) only
3. All of the above
4. None

The benefits of improved listening skills to the employer can often lead to:

1. 1. Improved customer satisfaction
  2. Increased information sharing that in turn leads to more innovative and creative work
  3. Greater productivity with fewer mistakes
  4. Saved costs due to a more efficient communication process
  5. More influential employees who are better placed to influence, persuade and negotiate
  6. Reduction in conflict and misunderstandings

1. All of the above
2. (II) and (V) only
3. (V) and (VI) only
4. None

The personal benefits to individuals due to improved communication include:

1. Improved confidence and self-esteem
2. Enhanced social and friends’ networks
3. A greater connection between individuals
4. All of the above

Active listening – describes the techniques you might have adopted in giving more signals as the speaker and that the listener could have used to interpret your message.

1. True
2. False

Emphatic listening means to listen with the objective of understanding the speaker’s

1. Emotions
2. Feelings
3. Needs and wants.
4. All of the above

Techniques involved in emphatic listening include:

1. 1. Focus – provide the speaker with undivided attention and avoid multi-tasking and interruptions.
  2. Don’t judge – the listener must not minimize or trivialize the speaker’s issue.
  3. Read the speaker – this involves being alert to the emotions behind the words such as anger, being afraid, frustration or resentment.
  4. Be quiet – pauses and silences are often as powerful as the words themselves.
  5. Assure – the listener should ask questions and restate what they perceive the speaker to have said in order to clarify their understanding.

1. All of the above
2. (I) and (IV) only
3. (III) and (IV) only
4. None

Feedback in active listening can be described as listening, the non-verbal cues include:

1. Gestures with the hand and body
2. Eye contact and movement
3. Paraphrasing statements and Asking relevant questions
4. Both A&B only

Feedback in active listening can be described as listening, the verbal cues include:

1. Affirmations
2. Paraphrasing statements and Asking relevant questions
3. Eye contact and movement
4. Both A&B only

The message you communicate back could be interpreted as:

1. Confirmation
2. Compliments
3. Confrontation
4. Criticism
5. Any one of the above

Barriers to effective listening maybe due to:

1. Time, Emotional state, Prejudice and bias
2. Language and semantics, Lack of engagement – boredom
3. Reduced attention span
4. All of the above

People may intuitively react negatively to messages for various reasons. The effective listener needs to be aware of the potential for these negative reactions and suppress such barriers to effective listening. Such barriers include:

1. 1. Rejection – disagreement with the point being made
  2. Denial – not wanting to accept the message that is being communicated
  3. Ignoring – trying to hide from receiving the message
  4. Defensiveness – understanding and interpreting the message but feeling blamed or attacked and naturally wanting to defend one’s position
  5. Yes, but… – conditionally agreeing with the speaker’s message
  6. Anger – being angry at the speaker

1. All of the above
2. (III) and (IV) only
3. (II) and (IV) only
4. None

Views of conflict are:

1. Traditional view
2. Human relations view
3. Interactionist view
4. All of the above

Traditional view of conflict –

1. expresses the belief that every type of conflict is harmful therefore must be avoided.
2. is established on the belief that conflict is a natural and inevitable outcome in any group, therefore it should be accepted.
3. argued that conflict is not only a positive force rather is extremely necessary for a group to perform effectively.
4. None

Human relations view of conflict –

1. expresses the belief that every type of conflict is harmful therefore must be avoided.
2. is established on the belief that conflict is a natural and inevitable outcome in any group, therefore it should be accepted.
3. argued that conflict is not only a positive force rather is extremely necessary for a group to perform effectively.
4. None

Interactionist view of conflict –

1. expresses the belief that every type of conflict is harmful therefore must be avoided.
2. is established on the belief that conflict is a natural and inevitable outcome in any group, therefore it should be accepted.
3. argued that conflict is not only a positive force rather is extremely necessary for a group to perform effectively.
4. None

Functional conflict:

1. works towards the overall goals and objectives of the group/organisation. Functional conflict is constructive and opens new ways by challenging old practices.
2. obstructs an organisation/group from attaining its goals. Dysfunctional conflict causes frustration, stress and anxiety. It limits group’s productivity.
3. Both A&B
4. None

Dysfunctional conflict:

1. works towards the overall goals and objectives of the group/organisation. Functional conflict is constructive and opens new ways by challenging old practices.
2. obstructs an organisation/group from attaining its goals. Dysfunctional conflict causes frustration, stress and anxiety. It limits group’s productivity.
3. Both A&B
4. None

Conflict management is a process meant for settling any conflict. What are widely accepted ways to manage conflicts?

1. Avoidance: It is also known as withdrawing.
2. Competition: In this strategy one party wins and the other loses.
3. Accommodation, Compromise, Collaboration
4. All of the above

Common forms of resolving conflicts include:

1. Negotiation
2. Meditation
3. Conciliation
4. Arbitration
5. All of the above

—More to come soon—

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