Total Quality Management MCQs

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Total quality management (TQM) is the continuous improvement in Quality, Productivity, Effectiveness obtained by establishing management responsibility
Total Quality Management MCQs

Total Quality Management MCQs

Total quality management (TQM) is the continuous improvement in Quality, Productivity, Effectiveness obtained by establishing management responsibility for processes as well as output. Here on MCQs.club we have designed simple Multiple-Choice Questions (MCQs) on total quality management that fully covers the total quality control, its importance, concept, TQM model, Six Sigma in tqm, Benchmarking in tqm and its theory, TQM system, process and approach including Quality Circle and kaizen in tqm with examples. These MCQs also includes topics like: Total Quality Assurance, Deming total quality management (TQM), 5s in total quality management, Crosby TQM. These MCQs are useful for Competitive, Accountancy and Business management exams.

  1. Quality management involves planning and controlling activities to ensure the product or service is fit for purpose, meeting design specifications and the needs of customers.
    1. The above statement is correct
    2. The above statement is incorrect
  1. Identify the types of quality-related costs:
    1. Prevention cost
    2. Appraisal costs
    3. Internal failure costs and external failure costs
    4. All of the above
  1. Prevention costs are:
    1. Cost of preventing defects before they occur
    2. Cost of quality inspection and testing
    3. The costs arising from a failure to meet quality standards
    4. All of the above
  1. Appraisal costs are:
    1. Cost of preventing defects before they occur
    2. Cost of quality inspection and testing
    3. The costs arising from a failure to meet quality standards
    4. All of the above
  1. Internal failure costs are the costs arising from a failure to meet quality standards. Occurs before the product/service reaches the customer.
    1. True
    2. False
  1. External failure costs are the costs arising from a failure to meet quality standards. Occurs after the product/service reaches the customer.
    1. False
    2. True
  1. Total quality management (TQM) is the continuous improvement in ___________ obtained by establishing management responsibility for processes as well as output.
    1. Quality
    2. Productivity
    3. Effectiveness
    4. All of the above
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